If the Real-time page will show no data at all - no agents logged on, no calls being processe, you should check the following items:
Make sure that reports are showing data If they show no data, see this FAQ entry.
The time on the Asterisk server is far off from the time on the QM server In order for the real-time page to work correctly, the clocks on the Asterisk server, the one on the QM server and the one on the MySQL server must be aligned with a sub-second difference. If this is not so, QM has no way of knowing which calls are in transit and which are terminated. In order to check this, there is a label on the Licence page that will show if there are differences between QM and its MySQL server. To assess timing differences from the Asterisk box, try and process a call and then run a report where that call appears and check if the time is correct.
Luckily, it is trivial to keep the clocks aligned - see this FAQ entry.
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