This script integrates the QueueMetrics agent page with SugarCRM. When properly configured, the QueueMetricsagent call history page opens an external URL for each taken call. This feature could be used to call the providedPHP script. The script searches between contacts in the SugarCRM, starting from the calling number, and opens thecall detail record, if present on SugarCRM database, or preloads a new contact page with the calling party number.
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