No more secrets about your Teams' telephony.
All incoming and outgoing calls - including lost calls - for people, auto-attendants, or queues.
All conferences and voicemails.
Over 200 available metrics.
High-class processing and management of queues and auto attendants. Break down the calls in detail in order to reach your quality targets. Get the deluxe overview on how long did callers wait, which menus did they hang up, and the moment when a queue was understaffed.
No special bots to add, no changes to your Teams’ telephony. Set up in 5 minutes, nothing to install. One of our engineers will walk you through the system and make sure it is working as you need.
Offered with a monthly subscription fee, based on the number of agents / extensions in your company. You can get a discount if you choose a yearly subscription. New customers can benefit from a free trial period and free installation support with one of our engineers.
See all direct inbound calls, taken and lost, including their IVR path, on the telephone, internal calls, or web client.
Check all outbound calls, answered and unanswered. Track them by area codes, frequent numbers dialed.
Record how many voicemails were left, by whom, and to whom. Track them by day, hour, and caller area code.
Track group calls, with telephony, web, and client-based callers. Follow each participant's presence in every conference.
Track all activity on all queues, including lost calls. Track SLA compliance, calls per agent. Manage each agent’s activity in real-time.
View all details about the total number of repeated calls processed per run during a short period of time.
Powerful and well documented JSON APIs.
Get access to any available data block.
Reports can be customized and shared between users. They can also be sent automatically at specific times.
We are GDPR-compliant and will store data in local geography under strict security measures. Swiss privacy included.
Trusted by thousands of companies worldwide for its solidity and scope. QueueMetrics delivers Swiss precision metrics that help you manage your business effectively.
Loway has been delivering high-quality contact center software since 2005 and has happy customers all around the globe.
If you are an Integrator or Reseller, Loway offers a rich Partner program to let you manage all your customers at once. Complete OEM/ Whitelabel versions available.
Loway Switzerland works, side by side, with leading
multinational and local solution certified providers.
Join today our reseller team and you will take advantage of
several sales and marketing opportunities.