Tony Russell, Group Technical Director at Clarotech Consulting, speaks about the future of contact-center industry and the role of analysis softwares like QueueMetrics in the business management. Among the call-center experts who contributed to our blog are some of the most important analysts of this generation. Here we highlight predictions of the people involved in shaping the future of contact-center industry.
All trademarks, service marks, trade names, product names and logos appearing on the site are the property of their respective owners, including in some instances Loway. Any rights not expressly granted herein are reserved.