Why do you need Music-on-Hold tracking?
Because this is an important proxy of the quality of your service.
Time on-hold is a symptom of issues in daily handling calls.
QueueMetrics software provides detailed metrics about time on hold using its next-generation data loader: Uniloader.
Uniloader replaced the classic qloader upload tool and includes some new features like Music on Hold tracking.
Read the full tutorial HERE.
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