The Head in the Sand Mentality… and how it can harm your contact centre call flow.

If call center customers were annoyed with your IVR/Call Flow, and were so motivated to hang up out of frustration and call your competitor – wouldn’t you rather know about it, rather than ignore it?
Discover how to make it as easy as possible for your customers to transact with you in this new article by "The IVR Voice" Allison Smith.

Read the article HERE.