Quality Assessment with QueueMetrics: Getting started with QA


The QueueMetrics call center suite collects Asterisk PBX data and generates analytical reports for over 180 metrics, covering key categories of call center management: reporting, supervising, agent page and quality assessment.
This hands-on tutorial in 2 parts shows you how to get started with the QueueMetrics Quality Assessment (QA) module.

Read part 1 of the tutorial at QueueMetrics Blog.

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