The QueueMetrics call center suite collects Asterisk PBX data and generates analytical reports for over 180 metrics, covering key categories of call center management: reporting, supervising, agent page and quality assessment.
This hands-on tutorial in 2 parts shows you how to get started with the QueueMetrics Quality Assessment (QA) module.
Read part 1 of the tutorial at QueueMetrics Blog.
All trademarks, service marks, trade names, product names and logos appearing on the site are the property of their respective owners, including in some instances Loway. Any rights not expressly granted herein are reserved.