QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX that addresses the needs of thousands of contact centers worldwide.
Discover how with a small budget investment you can manage everything happens in your call center with
- Over 180 metrics for calls, traffic, sessions
- Single and multiple reporting for queues/campaigns
- Weekly activity breakdown in days, hours
- Business targets against SLAs measurement
- Staff performance on ACD/nonACD activities measurement
- Customizable QA forms for live/recorded call grading
- Detailed realtime activity reporting with definable alarms
- Listen to live calls remotely
- Realtime Wallboard mode
- Innovative and minimalistic interface where agents can operate all their call-center functions with only one icon.
And much more...
Begin your free trial today, 30 days full featured new version available: QueueMetrics Trial.
All trademarks, service marks, trade names, product names and logos appearing on the site are the property of their respective owners, including in some instances Loway. Any rights not expressly granted herein are reserved.