Mateen Premji, Managing Director of Calltronix (http://calltronix.co.ke/), speaks about the African contact-center market present and future, sharing with our readers his long term experience on customized service solutions, multi-channel support services and emerging call center organizations.
Calltronix has recently partnered with Loway in order to complement its existing business model and provide QueueMetrics and WombatDialer solutions to customers seeking both on premise and off premise solutions within the East and Central African region.
Read the full interview:
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