Music on Hold Tracking tutorial for QueueMetrics call center suite
2019-05-28One of the questions you may have when analyzing your call-center performance is: how much time did our agents put the caller on-hold? QueueMetrics provides metrics about time on hold that the PBX do not provide, learn how to get it with this new tutorial: www.queuemetrics.com/blog/2019/05/27/Music-on-hold-update
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