QueueMetrics-Live is a monitoring and reporting cloud solution that can track everything in your Asterisk based call center: targets, conversion rates and all agents activities.
The QueueMetrics-Live Agent Panel is the perfect tool to let your working force focus on their real mission, leaving the tracking stuff at our software. At the end of every call the agent will be able to flag the outcome genereated (a sale or a successful support for instance ).
The panel will also activate the agents' work providing some useful tool like:
This Tutorial can give you an idea about the flexibility of Icon, our Agent Panel.
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