QueueMetrics-Live is the perfect tool to measure and improve your Asterisk Call Center.

Measure, Improve
I am now back from the UK, just wanted to say thanks for sorting this out. Excellent customer service, all in order. Thanks again
Chris Justice
Amstar dmc, México

More than 200 Metrics

QueueMetrics-Live offers more than 200 metrics to analyse the performance of your queues. For a non exhaustive list of the supoprted metrics, please check the check the metrics page and consider that, usually, every new version of QueueMetrics-Live adds new metrics.

200
Metrics

Configurable Dashboard

Create your own Wallboard: simply drag & drop the piece of information or the KPI you need and create your customized wallboard. Keep every activity of your queues under control, in real time.

Agent Panel & Outcome Tracking

Give to your agents the perfect tool for their work. Icon, our agent panel is the perfect companion for your working force and will enable your agents to focus on their work, leaving the tracking stuff to our software.

Moreover from the agent panel your agents will be able to flag the outcome of every call (sales, successful support,etc).

Cloud Based for a Zero-Hassle Experience

QueueMetrics-Live is delivered via the cloud as software as a service (SaaS). No need to buy, maintain or upgrade hardware and you will pay only for what you use each month. Additionally you will be able to support multiple contact-centers (cluster mode), including at-home agents, anywhere in the world.

5 Minutes Installation

In 5 minutes you will have set our suite to track all activities in your call center and you will be able to finally measure your business and agents.

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