QueueMetrics 13.04 released
2013-03-25We are happy to announce the release of QueueMetrics version 13.04!
The main new features included are:
The full release notes - with all the fixed bugs and new features - can be found here: Release notes for QueueMetrics 13.04
A broader overview of the newly released features can be found here: What's new in QueueMetrics - release 13.04
The main new features included are:
- Manual and automated reports as PDF/XLS documents (and you can have them sent by e-mail!)
- Non-scoring questions and other changes related to QA
- Fully-automated screen pops on the Agent's page: Active Polling
- Analyzing IVR tree traversal
- Detailed tracking of call events
- QueueMetrics in the cloud: using different QM instances on the same PBX
The full release notes - with all the fixed bugs and new features - can be found here: Release notes for QueueMetrics 13.04
A broader overview of the newly released features can be found here: What's new in QueueMetrics - release 13.04
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