If you run a callcenter, serving clients in a timely way is often complex, as it requires having enough people available to handle traffic spikes.
The number of callers that disconnect because they have been waiting too long in a queue is an important driver of the quality of your service, and frustrated callers are one of the most important focusses of your improving efforts.
This Asterisk PBX call-center management tutorial let's you improve the services you are offering by adding an automated call-back option, so that you search the logs of lost calls and actively schedule recalls on them in order to get back to people who hung up in frustration.
Read the tutorial at WombatDialer Blog.
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