QueueMetrics-Live integration tutorial with GrandStream UCM

Grandstream’s UCM series of IP PBX is now fully compatible with Loway’s QueueMetrics call center software, offering an enhanced monitoring and reporting suite.

The UCM series of IP PBXs offer an extensive set of unified communication features with no licensing or upgrade fees.

QueueMetrics-Live cloud solution enhances agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs and a quality tracking tool.

Track all contact centre activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution.

With this new tutorial you will learn how to integrate your UCM PBX with QueueMetrics-Live software.

Read more:https://www.queuemetrics.com/blog/2020/02/21/QueueMetricsLive-integration-Grandstream-UCM/?lid=N164.