QueueMetrics Training Course and Certification Series 2020

Learn from the essentials to the most advanced reports of QueueMetrics call center suite with a live training course with a certified engineer.

QueueMetrics enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You will learn how to track all daily activities and events, using more than 200 different metrics and manage the call center processes in realtime with call control, whisper, spy, barge mode and full remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course for up to 4 people. The 16 chapters include a total of five hours of contents, plus a question-answer section at the end.

Read more https://www.queuemetrics.com/training.jsp?lid=N215