Imagine to access all the features of QueueMetrics with the advantages offered by a cloud solution and you will have an idea of what QueueMetrics-Live is and what it can do for your business.
- Over 200 metrics for calls, traffic, sessions.
- Embedded Softphones based on JsSIP. Just use your Browser or Smartphone and save on Voip Phones.
- Configurable Wallboard, to keep always an eye on what is happening in your call center.
- Support to up to 100 agents, unlimited queues and campaigns.
- Compatibility with any Asterisk version and configuration.
- Compatibility with Elastix and FreePBX.
- Localization in multiple languages (21 at the moment).
- Icon: our Agent Panel to let your agents focus on their work, leaving the tracking stuff at our software.
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days or hours.
- Business targets measurement against SLAs.
- Staff performance analysis on Automatic Call Distribution / non-ACD activities.
- Customizable Question and Answer forms for live call grading.
- Complete performance reports by agent and by queue.
- Exportable reporting data to MS Excel, CVS, XML, PDF.
- Detailed real-time activity reporting with definable alarms.
- Multiple Customizable Real-time Wallboard mode.
- Agent screens via VNC screen-sharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents function directly from Administrator screen.
- Create automation using our http/Json API
The user interface of QueueMetrics-Live is currently available in 21 languages:
- Español (Latin America)
- Português Brazil
and is easily translatable in your favorite language.
What are you waiting for ? Check the requirements for QueueMetrics and start to measure your call center.