QueueMetrics-Live Features

QueueMetrics-Live is a monitoring and reporting cloud solution that can track everything in your Asterisk based call-center: targets, conversion rates and all agents activities.

You can find an example of the data gathered by QueueMetrics-Live reviewing our data sheet checking the available metrics below or experiencing our Guided Tour.

Imagine to access all the features of QueueMetrics with the advantages offered by a cloud solution and you will have an idea of what QueueMetrics-Live is and what it can do for your business.

QueueMetrics-Live offers:

• Over 200 metrics for calls, traffic, sessions.
• Embedded Softphones based on JsSIP. Just use your Browser or Smartphone and save on Voip Phones.
• Configurable Wallboard, to keep always an eye on what is happening in your call center.
• Support to up to 100 agents, unlimited queues and campaigns.
• Compatibility with any Asterisk version and configuration.
• Compatibility with Elastix and FreePBX.
• Localization in multiple languages (21 at the moment).
• Icon: our Agent Panel to let your agents focus on their work, leaving the tracking stuff at our software.
• Single and multiple reporting for queues/campaigns.
• Weekly activity breakdown in days or hours.
• Business targets measurement against SLAs.
• Staff performance analysis on Automatic Call Distribution / non-ACD activities.
• Customizable Question and Answer forms for live call grading.
• Complete performance reports by agent and by queue.
• Exportable reporting data to MS Excel, CVS, XML, PDF.
• Detailed real-time activity reporting with definable alarms.
• Multiple Customizable Real-time Wallboard mode.
• Agent screens via VNC screen-sharing server.
• Restricted Visitor mode for external inspection.
• Add/remove agents function directly from Administrator screen.
• Create automation using our http/Json API

The user interface of QueueMetrics-Live is currently available in 21 languages:

• Arabic
• Catalan
• Chinese
• Deutsch
• Greek
• English
• Español
• Español (Latin America)
• Français
• Hebrew
• Hungarian
• Italiano
• Japanese
• Georgian
• Nederlands
• Polish
• Português Brazil
• Português
• Romanian
• Russian
• Slovak

and is easily translatable in your favorite language.

What are you waiting for ? Check the requirements for QueueMetrics and start to measure your call center.

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