QueueMetrics-Live Features

QueueMetrics-Live is a monitoring and reporting cloud solution that can track everything in your Asterisk based call-center: targets, conversion rates and all agents activities.

You can find an example of the data gathered by QueueMetrics-Live reviewing our data sheet checking the available metrics below or experiencing our Guided Tour.

Imagine to access all the features of QueueMetrics with the advantages offered by a cloud solution and you will have an idea of what QueueMetrics-Live is and what it can do for your business.

QueueMetrics-Live offers:

  • Over 200 metrics for calls, traffic, sessions.
  • Embedded Softphones based on JsSIP. Just use your Browser or Smartphone and save on Voip Phones.
  • Configurable Wallboard, to keep always an eye on what is happening in your call center.
  • Support to up to 100 agents, unlimited queues and campaigns.
  • Compatibility with any Asterisk version and configuration.
  • Compatibility with Elastix and FreePBX.
  • Localization in multiple languages (21 at the moment).
  • Icon: our Agent Panel to let your agents focus on their work, leaving the tracking stuff at our software.
  • Single and multiple reporting for queues/campaigns.
  • Weekly activity breakdown in days or hours.
  • Business targets measurement against SLAs.
  • Staff performance analysis on Automatic Call Distribution / non-ACD activities.
  • Customizable Question and Answer forms for live call grading.
  • Complete performance reports by agent and by queue.
  • Exportable reporting data to MS Excel, CVS, XML, PDF.
  • Detailed real-time activity reporting with definable alarms.
  • Multiple Customizable Real-time Wallboard mode.
  • Agent screens via VNC screen-sharing server.
  • Restricted Visitor mode for external inspection.
  • Add/remove agents function directly from Administrator screen.
  • Create automation using our http/Json API

The user interface of QueueMetrics-Live is currently available in 21 languages:

  • Arabic
  • Catalan
  • Chinese
  • Deutsch
  • Greek
  • English
  • Español
  • Español (Latin America)
  • Français
  • Hebrew
  • Hungarian
  • Italiano
  • Japanese
  • Georgian
  • Nederlands
  • Polish
  • Português Brazil
  • Português
  • Romanian
  • Russian
  • Slovak
and is easily translatable in your favorite language.

What are you waiting for ? Check the requirements for QueueMetrics and start to measure your call center.

 Get Your QueueMetrics-Live !

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