QueueMetrics-Live offers more than 200 metrics to analyse the performance of your queues. For a non exhaustive list of the supoprted metrics, please check the check the metrics page and consider that, usually, every new version of QueueMetrics-Live adds new metrics.
Create your own Wallboard: simply drag & drop the piece of information or the KPI you need and create your customized wallboard. Keep every activity of your queues under control, in real time.
Give to your agents the perfect tool for their work. Icon, our agent panel is the perfect companion for your working force and will enable your agents to focus on their work, leaving the tracking stuff to our software.
Moreover from the agent panel your agents will be able to flag the outcome of every call (sales, successful support,etc).
QueueMetrics-Live is delivered via the cloud as software as a service (SaaS). No need to buy, maintain or upgrade hardware and you will pay only for what you use each month. Additionally you will be able to support multiple contact-centers (cluster mode), including at-home agents, anywhere in the world.
In 5 minutes you will have set our suite to track all activities in your call center and you will be able to finally measure your business and agents.
QueueMetrics-Live includes a Softphone for each of your Agents. Our Softphones are based on JsSIP, the same library used by FreePBX. Save the cost of the voip phones and connect your agents directly with a pair of headphones. Discover all the advantages of using softphones in your company.
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