Investigate your business with more than 200 Metrics regrouped in 83 tables / charts.
Easily create all the dashboards and wallboards you need. Share information with your team in real time or simply design the perfect dashboard to keep everything under control at a glance.
Give to your agents the perfect tool for their work. Icon, our agent panel is the perfect companion for your working force and will enable your agents to focus on their work, leaving the tracking stuff to our software.
Moreover from the agent panel your agents will be able to flag the outcome of every call (sales, successful support,etc)..
QueueMetrics-Live is delivered via the cloud as software as a service (SaaS). No need to buy, maintain or upgrade hardware and you will pay only for what you use each month. Additionally you will be able to support multiple contact-centers (cluster mode), including at-home agents, anywhere in the world.
In 5 minutes you will have set our suite to track all activities in your call center and you will be able to finally measure your business and agents.
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